Dalziel are a leading food manufacturer specialising in developing bespoke flavour and functional blends for all food sectors.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

• Consistently improve upon and deliver a Customer Experience to the highest standards to both internal and external customers.
• Responsible for ensuring products manufactured by Dalziel Ingredients Ltd are delivered on time to either internal or external customers.
• Customer requirements and monitoring of performance Effectively deal with both incoming and outgoing calls to ensure a high level of productivity
• To integrate and participate in the Food Safety Culture into the procurement process through regular attendance of departmental meetings
• To ensure that BRC V8 Global Food Standard through the Dalziel Ingredients Ltd, relevant procedures and other documents are fully implemented into the day-to-day activities of the site which cover Food Safety, Quality, Legality and Integrity
• To liaise with the NPD / Technical teams to ensure that customer services do not impact Food Safety, Quality, Legality, Integrity and customer
• To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
• Respond to customer communications via email as well as telephone
• Ensure all data and administrative work is carried out accurately and in a timely manner. Liaise and develop a rapport with internal/external customers
• Able to manage own time and productivity effectively to meet service requirements
• Actively look for ways to improve customer service, including your own personal performance, by sharing ideas with your team.
• Display extensive knowledge about products and services
• Maintain sensitive data information
• Adherence to food safety rules/process Ensure a clean and tidy office inline with a highly accredited BRC site Supports and promotes ‘clean as you go’
• Consciously create a workplace culture that is consistent with Dalziel Ingredients guiding and operating principles
• Ensuring that communication between all staff members/department is ongoing. Ensure a safety-first approach in all you do
• Actively support the company’s Health and Safety objectives KPI’s for this role will be measured on: On time in full delivery of all Materials, Stock Levels, Schedule Adherence and Materials availability