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Apprentice Travel Consultant

Ocean World Travel

You’ll work closely with clients to understand their travel needs, providing expert advice, personal recommendations, and exceptional customer service across various channels. The role includes selling holidays, handling enquiries, processing payments, resolving travel issues, meeting sales targets, and completing general administrative tasks.

Course Summary

Annual Wage

£15,000

 

Location

132 Winchester Road Chandler’s Ford, Eastleigh SO53 2DS

 

Working Week

Mon – Thur 8.00am – 4.30pm Fri 8.00am – 2.30pm – 38 hours a week

 

Expected Duration

12 Months

 

Possible Start Date

14/04/2025

 

Apprenticeship Level

Advanced Level 3 (A Level)

Requirements

Desired Skills and Personal Qualities

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• IT skills
• Organisation skills
• Team working
 

Qualifications

• GCSE or equivalent English (Grade 4) 

• GCSE or equivalent Maths (Grade 4) 

We can support you through your Functional Skills qualification while on programme

About The Employer

Ocean World Travel are a family-run cruise specialist established in 1995 in Birmingham. They moved to Hampshire in 2000. The business predominantly sells cruises from the UK with Fred. Olsen Cruise Lines, PO Cruises and Cunard Line, as well as other cruise lines. 

Ocean World Travel are ABTA bonded and can sell all types of holidays and package holidays. They also create tailor made and luxury holidays. They are a highly regarded cruise specialist with the cruise lines and have seven staff and are looking to increase staff numbers since the business has grown post pandemic.

Apprenticeship Overview

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. 

  • Cooperate with clients to determine their needs and advise them on appropriate destinations, travel dates, costs and accommodation.
  • Provide relevant information and a brochure to customers
  • Offering exceptional customer service, expert advice and personal recommendations
  • Working to and achieving sales targets
  • General administration duties
  • Handling both incoming and outgoing telephone calls, face-to-face, and web enquiries
  • Selling holidays across a range of suppliers
  • Deal with current travel problems
  • Take payments

Apply Now

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