Are you passionate about delivering excellent customer service and eager to build a career in this rewarding field?

Throughout the Level 2 Customer Service Practitioner apprenticeship, learners will gain the skills and knowledge needed to provide outstanding service to customers, whether in the workplace, digitally, or through face-to-face interactions in the customer’s locality. Customer Service Practitioners play a vital role in organizations by ensuring customers receive high-quality products and services. Apprentices will learn how to manage orders, handle payments, offer expert advice, provide support, and measure customer satisfaction, while developing key skills in sales, meet-and-greet, and more. This apprenticeship opens the door to a wide range of career opportunities in customer service across various industries.