LEVEL 2 - Customer Service Practitioner

Course Level

Level 2

Duration

12 Months

Location

England

What is involved in the level 2 Customer Service Practitioner Apprenticeship

Throughout this Level 2 Customer Service Practitioner apprenticeship, learners will gain the knowledge to provide a high-quality service to customers, delivered from the workplace, digitally, or by going out into the customer’s locality.

The key role of a Customer Service Practitioner is to deliver high-quality products and services to their organisation’s customers. Other responsibilities of the role include:

  • Dealing with orders
  • Payments
  • Offering advice
  • Guidance and Support
  • Meet-and-greet
  • Sales
  • Gaining insight through measuring customer satisfaction
  • Much more
 
Diver PNG

What you will learn in a Customer service PRactitioner apprenticeship

UNIT 1: GETTING STARTED

  • Knowing your customers and understanding who they are and how they are different
  • Understanding the organisation, the purpose of the business, and its core values and procedures.
  • Meeting regulations and legislations that reflect the business.
  • Your role and responsibility, goals, impact and targets.
  • Understand how to build trust with a customer and why this is important.
  • Know about the products or services that are available from your organisation.

UNIT 2: SERVICE DELIVERY

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge

UNIT 3: DEMONSTRATE

  • Developing self
  • Being open to feedback
  • Team working
  • Equality
  • Presentation- dress code, professional language
  • “Right first time”- Use communication behaviours that establish clearly what each customer requires and meet their expectations.

UNIT 4: END POINT ASSESSMENT

  • Observation/Witness Testimony
  • Showcase
  • Professional Discussion

Whats next?

We’re a friendly bunch at Zenith Training.  If you’re interested in progressing your career through apprenticeships, get in touch! If you’re a business looking to recruit an apprentice, we have a fantastic team. Follow one of the buttons below!