LEVEL 2 - HOSPITALITY TEAM MEMBER

Course Level

Level 2

Duration

12 Months

Location

England

What is involved in the level 2 hospitality team member apprenticeship

Do you enjoy working in a fast-paced customer service environment?
 
Apprenticeships in the hospitality industry open the doors to a broad range of exciting businesses in the service industry including lodging, food and drink service, event planning, theme parks, transportation, travel and tourism.
 
This level 3 Hospitality Team Member apprenticeship enables learners to develop exemplary hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer feels welcomed and looked after.
 
Some specialist areas in hospitality include
  • Food and beverage service
  • Serving alcoholic beverages
  • Barista
  • Food preparation
  • Housekeeping
  • Concierge and guest services
  • Reception and reservations.
Diver PNG

What you will learn in a Hospitality Team Member apprenticeship

UNIT 1: GETTING STARTED

  • Recognise customer profiles in hospitality and how customers have different needs
  • Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and how own are of work contributes to achieving business targets.
  • Understand the importance of using appropriate methods of communication that are suitable for different situations and needs.

UNIT 2: SERVICE DELIVERY

  • Use clear and engaging communication to establish a good rapport.
  • Deliver excellent customer service in line with the business/brand standards.
  • Carefully handle payments, transactions, stock and packaging.
  • Use technology efficiently in line with company policy.
  • Contribute to meetings and assist in monitoring standards to help ensure quality is maintained.

UNIT 3: DEMONSTRATE

  • Use own initiative and have confidence in determining customers’ needs.
  • Take an enthusiastic and positive approach to provide excellent customer service.
  • Carry out activities with consideration of their cost and value.
  • Confidently demonstrate a belief in the products/services the business offers.
  • Work with integrity in a safe, honest and trustworthy manner putting personal safety and that of others first.

UNIT 4: END POINT ASSESSMENT

 

  • On-demand Test
  • Professional Discussion
  • Business Project
  • Practical Observation

Whats next?

We’re a friendly bunch at Zenith Training.  If you’re interested in progressing your career through apprenticeships, get in touch! If you’re a business looking to recruit an apprentice, we have a fantastic team. Follow one of the buttons below!