The objective of this qualification is to prepare learners for further training and to support a role where learners may give initial information, advice, or guidance to others.

During your Information, Advice or Guidance course you will:

• Explore communication techniques.
• Understand how to comply with the law.
• Managing the storage and retrieval of information.
• Develop interpersonal skills.
• Examine how individuals’ values, attitudes and beliefs may influence their interactions.