Administration Apprentice

Cell Pack Solutions LTD
Key member of the commercial team within Cell Pack Solutions required to interpret and process sales orders in a timely and accurate manner. – Be the first point of contact for customers on telephone and email. – Resolve customer order queries. – Working with the sales team to maintain and develop customer relationships..
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Apprenticeship Summary

Annual Wage
£16,000
Working Week
8.30am – 5pm Monday to Thursday, 8.30am – 2pm on Friday. Total hours per week: 37 hours a week
Expected Duration
18 Months
Possible Start Date
Apprenticeship Level
Advanced Level 3 (A level)
What will the apprentice be doing?
  • Accept and process all incoming calls and emails whilst promoting the company and its products in a positive manner.
  • Process all sales orders from customers and those received by the sales team.
  • Work with purchasing and operations team to provide customers with accurate order acknowledgments in a timely manner.
  • Deal with variety of queries from customers, suppliers and other third parties involved with Cell Pack Solutions.
  • Monitor customer accounts and flag any credit issues on the accounts system.
  • Assist with general adhoc duties necessary to assist trouble free running of company.
What training will the apprentice take and what qualification will the apprentice get at the end?

Your apprenticeship training will be a fully work-based learning programme across 18 months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 3 qualification as a Business Administrator.

What is the expected career progression after this apprenticeship?
• Full time role upon completion of apprenticeship for the right candidate. The role has natural progression within the sales team to account manage lower level accounts.

Requirements and Prospects

Desired Skills and Personal Qualities
• Administrative skills • Attention to detail • Communication skills • Customer care skills • Initiative • IT skills • Organisation skills • Team working
Qualifications
• GCSE or equivalent English (Grade 4) essential • GCSE or equivalent Maths (Grade 4) essential
Things To Consider
5% Pension Contributions – 20 Days Holiday + Bank Holidays (1 additional day added per year of service for first 5 years) – Christmas Shutdown – Death in Service Benefit – Employee Wellbeing Programme – Volunteering Scheme (3 paid days per year at approved volunteering organisation) – CPD supported and encouraged – Free onsite parking
Description

About The Employer

Cell Pack Solutions are a well-established battery pack manufacturer based in South Shields. Combining the latest design and manufacturing technologies with experienced qualified engineers and a great back up team; Cell Pack Solutions offer you reliability when it comes to developing your custom battery pack.The ethos behind our company has always been “growth through innovation, great service and investment in our people”. It has allowed us to grow steadily and sustainably for over 20 years. During this time, we have designed and manufactured well over 3,000 unique battery packs, while establishing great, long term partnerships with some very loyal customers and suppliers.
Address
• 6 West Walpole Street • South Shields • Tyne and Wear • NE33 5BY
Website

About The Trainer

Zenith Training is a North East based Training Provider, located in South Shields. We offer training solutions to organisations and individuals, to help them grow.

At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation.

We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!

Address

201 Business Works, Henry Robson Way, South Shields NE33 1RF

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