Adviser Support & Client Administrator Apprentice

SMQ SERVICES LTD
The Health Insurance Group which is part of the Ardonagh Group of companies who are one of the UK’s leading and fastest-growing employee benefits specialists. We are currently looking for an administrator to work within our dedicated team in Sutton Coldfield.
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Apprenticeship Summary

Annual Wage
£16,500 a year Minimum wage rates (opens in new tab) The pay may be negotiated and may rise after a probation period has been successfully completed.
Working Week
9am – 5pm, Monday – Friday 37.5 hours a week hours a week
Expected Duration
18 Months
Possible Start Date
Apprenticeship Level
Business administrator Equal to Level 3 (A level)
What will the apprentice be doing?

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Contacting insurers by email to request quotations
  • Building market review presentations for the client facing advisers
  • Supporting sales advisors and handling customer queries
  • Accessing insurer portals to obtain documents
  • Working within our client management software/back office system
  • Answering inbound calls efficiently and professionally
  • Must have experience with Microsoft products due to extensive work in Excel and Outlook
  • Candidate needs to work well within a team
What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

What is the expected career progression after this apprenticeship?
• Upon completion of apprenticeship there is a potential of a full time role available for the candidate. There is also progression onto further qualifications which will help progress candidates internally which could even lead onto being a qualified insurance broker.

Requirements and Prospects

Desired Skills and Personal Qualities
• Administrative skills • Attention to detail • Customer care skills • IT skills • Organisation skills • Team working
Qualifications
• GCSE or equivalent English (Grade 4) essential • GCSE or equivalent Maths (Grade 4) essential Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Things To Consider
Full training, resources, and development opportunities – Being part of a fantastic close-knit team who will support and challenge you. – Office based. – Bank holidays off. – Enrolled onto a comprehensive company healthcare cash plan after 3 months of service
Description

About The Employer

The Health Insurance Group, formerly traded as SMQ Services Ltd, has been in business since 1993. The company was founded by John and David Collinge and, in the early days, primarily focused on private medical insurance. From the very beginning, first-class customer service has always been their priority, whether they were dealing with an individual or a company insuring 500 employees. As the business has grown and firms such as Healthcare Management Services in the NE came on board, John and David ensured that all new team members carried the same ethos, and today The Health Insurance Group still has clients from 1993. SMQ Services Ltd became an Appointed Representative of an AXA subsidiary in 2012, which The Ardonagh Group purchased in 2018. They control over £6 Billion in premiums with brands such as Swinton, Carole Nash, Towergate, to name but a few.
Address
Sutton Coldfield, B72 1RJ
Website

About The Trainer

Zenith Training is a North East based Training Provider, located in South Shields. We offer training solutions to organisations and individuals, to help them grow.

At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation.

We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!

Address

8 Merchant Court
Monkton Business Park South
Hebburn, NE31 2EX

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