This case study highlights the successful collaboration between Zenith Training and Preferred Management, focusing on leadership development and recruitment support. Through a blend of candidate training and bespoke leadership programs, Zenith Training has played a pivotal role in enhancing workforce capability and building a strong internal leadership pipeline at Preferred Management.
Preferred Management faced two key workforce challenges:
To address these needs, Preferred Management partnered with Zenith Training to implement targeted training and leadership development solutions.
Zenith introduced a two-fold solution:
Recruitment Readiness Through Customer Service Training
Zenith delivered a structured two-week Customer Service Training Programme to prepare potential candidates for guaranteed interviews. This programme included:
This approach ensured candidates were well-prepared, confident, and job-ready, significantly improving recruitment outcomes.
Leadership Development for Existing Team Members
To support internal growth, Zenith facilitated a Leadership Training Programme tailored to Preferred Management’s emerging leaders. This programme enhanced core leadership skills such as:
As a result, existing leaders developed stronger capabilities, and a culture of internal progression was fostered.
Additionally, Zenith will soon launch a new “Rising Stars” cohort, focused on identifying and nurturing the next generation of leaders within the organisation.
Two-week Candidate Bootcamp
Leadership Programme for Team Members
Rising Stars Cohort Initiative
The partnership between Zenith and Preferred Management Solutions has delivered a measurable impact:
Successful Recruitment: Streamlines hiring with confident, prepared candidates ready to step into roles.
Leadership Growth: Enhanced capabilities of current leaders, leading to improved team performance.
Talent Pipeline: Establishment of future-focused leadership development through the Rising Stars initiative.
Stronger Partnership: Ongoing collaboration and tailored support from Zenith’s dedicated team.
As the Head of People for Preferred Management, I am thrilled to share my experience working with Zenith Training this year. The support we have received from Zenith has been instrumental in helping us meet our recruitment goals, and their dedication to fostering talent has been exceptional.
Zenith’s innovative approach to candidate preparation has allowed us to successfully train potential recruits through their comprehensive two-week Customer Service program. This thorough training ensures candidates are well-prepared and confident, and has enabled us to conduct guaranteed interviews with qualified, capable individuals.
Beyond this, Zenith has also been a valuable partner in developing our internal leadership. The Leadership Training program they provided for our current leaders has been impactful, enhancing key skills and fostering growth within our team. We are excited to announce that Zenith will soon be launching a dedicated cohort for our “Rising Stars” — a new initiative aimed at developing the next generation of leaders within Preferred Management.
A special thanks to Paul Smissen, Director of Zenith Training, and Von Clarke, our dedicated Relationship Consultant. Their unwavering support and personalised approach have made a significant difference to our recruitment and development efforts this year, and we look forward to continuing this strong and successful partnership into the next year.
- Karen Diamond. Head of People, Prefferent Management
