COURSES – BESPOKE WORKSHOPS

NCFE Level 2 Certificate in Principles of Team Leading

Course Level

Level 2

Delivery

In Person

Guided Learning

3 half-day workshops

Qualification Time

1 Day

WHAT DOES THIS Workshop COVER?

This qualification is for learners who wish to gain the understanding and knowledge required to successfully lead a team, the focus of this qualification will be on the study of leading a team within a business environment.  

The key objectives to come from this qualification help learners to:  

  • Develop their knowledge of the principles of team leading  
  • Develop their understanding of business  
  • Develop the knowledge needed to support communication with a range of stakeholders at different levels.  

 

Dive Deeper

What you will learn in a Level 2 - Information, advice or guidance course

Unit 1: Principles of team leading

Unit 2: Understanding business

Unit 3: Understand how to communicate work-related information

  • Connecting with the Customer
  • Applying Digital platforms to your business and creating a digital marketing and sales plan

OPTIONAL UNITS

Unit 6: Understand how to deliver customer service and resolve problems

Unit 8: Understand how to develop working relationships with colleagues

Unit 11: Introduction to coaching

Unit 12: Introduction to mentoring

  • Connecting with the Customer
  • Applying Digital platforms to your business and creating a digital marketing and sales plan