COURSES – DISTANCE LEARNING

LEVEL 2 - PRINCIPLES OF CUSTOMER SERVICE

Course Level

Level 2

Delivery

Online

Qualification Time

205 Hours

NCFE CACHE Level 2 Certificate in Principles Of Customer Service

WHAT DOES THIS QUALIFICATION COVER?

This qualification aims to provide learners with the necessary knowledge that is required by employees to work within a range of different environments within a customer service role.  

The key objectives of this qualification are the help learners to:  

  • Develop Knowledge of how to carry out various customer service tasks such as how to manage information and supporting events.  
  • How to apply their knowledge in a variety of industries and job roles.  

DIVE DEEPER

What you will learn in a Level 2 - Principles Of Customer Service

Unit 1: Principles of customer service and delivery 

Unit 2: Understand Customers 

Unit 3: Understand employer organisations 

Optional Units

Unit 4: Understand how to communicate with customers  

Unit 8: Understand how to resolve problems and deliver customer service to challenging customers  

Unit 10: Understand how to develop customer relationships  

Unit 13: Understand how to develop working relationships with colleagues  

Whats next?

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