Understanding Excellence in Customer Service for Hospitality

COURSES – DISTANCE LEARNING

LEVEL 2 - UNDERSTANDING EXCELLENCE IN CUSTOMER SERVICE FOR HOSPITALITY

Course Level

Level 2

Delivery

Online

Qualification Time

155 Hours

NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

WHAT DOES THIS QUALIFICATION COVER?

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It enables learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.

Learners will gain an understanding of:

How to communicate with customers in the hospitality sector
Teamwork in the hospitality sector
Professional standards and personal development
Legislation and regulations relating to customer service delivery in the hospitality sector

DIVE DEEPER

What you will learn in a Level 2 - UNDERSTANDING EXCELLENCE IN CUSTOMER SERVICE FOR HOSPITALITY

Unit 1: Principles of customer service in the hospitality sector

Unit 2: Understand effective team work in the hospitality sector

Unit 3: Understand legislation and guidance relevant to the hospitality sector

Unit 4: Understand professional personal standards in the hospitality sector

NCFE CACHE Level 2 Certificate in Information, Advice or Guidance

Whats next?

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