Customer Service Apprentice

Northern Gas and Power
As our Apprentice Customer Service administrator, you will provide an excellent support function to internal colleagues. You will be responsible for a range of general customer support and administrative tasks, including but not limited to maintaining records, issuing documentation and maintaining a high standard of customer service.
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Send an email including your CV to info@zenithtraining.org.uk

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Apprenticeship Summary

Annual Wage
£16,000 a year
Working Week
Monday – Friday, 9am – 5pm Total hours per week: 37 hours a week
Expected Duration
12 Months
Possible Start Date
Apprenticeship Level
Intermediate Level 2 (GCSE)
What will the apprentice be doing?
  • General administration duties.
  • Answer and direct queries providing accurate information to ensure excellent customer service is being delivered.
  • Prioritise and process customer requests submitted by telephone or email.
  • Investigate and resolve any customer queries quickly and patiently.
  • Maintain thorough and accurate customer service records.
  • Keep confidential records and financial information private and secure.
  • Learn how to use various database systems and technology to deliver great customer care.
  • Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
  • Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
  • Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
  • Ensure we can keep our customers engaged, customer retention.
  • Comply with all company operating policies and procedures.
  • Any other duties that are deemed appropriate from time to time.
What training will the apprentice take and what qualification will the apprentice get at the end?

Your apprenticeship training will be a fully work-based learning programme across 12 months. Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner. Training schedule has yet to be agreed. Details will be made available at a later date.

What is the expected career progression after this apprenticeship?
• Full time roles available for the right candidates upon completion of apprenticeship. From there, there will be opportunity for long term career progression within the organisation. Northern Gas and Power are looking for candites who will be a pivotal, long time serving member of the organisation.

Requirements and Prospects

Desired Skills and Personal Qualities
• Administrative skills • Attention to detail • Communication skills • Customer care skills • IT skills • Organisation skills • Team working
Qualifications
Intermediate Level 2 (GCSE)
Things To Consider
– access to Simply Health after 6 months of being employed (can claim back eye tests etc.) – Cinema Society (discounted cinema tickets) – Discounted Dining on Selected Restaurants.
Description

About The Employer

Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts. We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints. Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation. Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team that’s leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.
Address
• Baltic Place, Gateshead • NE8 3AE
Website

About The Trainer

Zenith Training is a North East based Training Provider, located in South Shields. We offer training solutions to organisations and individuals, to help them grow.

At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation.

We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!

Address

201 Business Works, Henry Robson Way, South Shields NE33 1RF

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