Customer Service Workshop

COURSES – BESPOKE WORKSHOPS

Course Level

Bespoke Workshop

Delivery

In Person

Guided Learning

3 half-day workshops

Qualification Time

6 weeks

WHAT DOES THIS Workshop COVER?

Our customer service workshops equip learners with the skills and knowledge to deliver excellent customer service. Zenith has you covered if you want to get you or your team up to scratch with stellar customer service skills.

Not sure what the workshop will entail? Please have a read of our workshop outline below.

Dive Deeper

What you will learn in this CUSTOMER SERVICE WORKSHOP

Session one: introduction to Customer Service

The principles of customer service
Understand how customer needs and expectations are formed
Understand principles of responding to customer problems and complaints

Session two: Practises and processes

Identify the interpersonal and team working skills required in the customer service environment
Identify the legislation which supports the customer service process

Session three: The next steps

Learn the practical skills required to deliver effective customer service
Understand how to meet customer needs and manage expectations
Understand how to communicate effectively with customers
Learn how to improve customer service and self

Connecting with the Customer
Applying Digital platforms to your business and creating a digital marketing and sales plan

Whats next?

We’re a friendly bunch at Zenith Training. If you’re interested in progressing your career through a workshop, get in touch! If you’re a business looking to upskill. Follow one of the buttons below!