COURSES – BESPOKE WORKSHOPS

customer service woRKSHOP

Course Level

Bespoke Workshop

Delivery

In Person

Guided Learning

3 half-day workshops

Qualification Time

6 weeks

WHAT DOES THIS Workshop COVER?

Our customer service workshops are designed to teach participants about customer service.

If you are looking to get you or your team up to scratch look no further. Have a look  below what will be covered in this workshop

Dive Deeper

What you will learn in this CUSTOMER SERVICE WORKSHOP

Session one: introduction to Customer Service

  •  The principles of customer service
  •  Understand how customer needs and expectations are formed
  • Understand principles of responding to customer problems and complaints

Session two: Practises and processes

  •  Identify the interpersonal and team working skills required in the customer service environment
  • Identify the legislation which supports the customer service process

Session three: The next steps

  • Learn the practical skills required to deliver effective customer service
  • Understand how to meet customer needs and manage expectations
  • Understand how to communicate effectively with customers
  • Learn how to improve customer service and self
  • Connecting with the Customer
  • Applying Digital platforms to your business and creating a digital marketing and sales plan

Whats next?

We’re a friendly bunch at Zenith Training.  If you’re interested in progressing your career through a workshop, get in touch! If you’re a business looking to upskill. Follow one of the buttons below! 

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