Apprentice Administrator/Receptionist

RIVERSIDE BEACH HOTEL LTD
The Little Haven Hotel is situated on the sea front in South Shields. We are looking for a talented Apprentice Customer Service Practitioner to join our team. This position would suit a person who wants to be trained to deliver the highest level of customer service in the hospitality sector. All we ask for is, a genuine passion for pursuing a career.
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INTERESTED?

Send an email including your CV to info@zenithtraining.org.uk

Or call us on 0191 428 6555

Apprenticeship Summary

Annual Wage
£15,000
Working Week
Various shifts including days, evenings and weekends. Total hours per week: 37.5 hours a week
Expected Duration
12 Months
Possible Start Date
Apprenticeship Level
Intermediate Level 2 (GCSE)
What will the apprentice be doing?
  • Greet our guests upon arrival and learn the check in/ check out procedure.
  • Create amazing first impressions and customer service.
  • Manage bookings over the telephone/ email.
  • Answering the telephone with a professional manner.
  • Provide relevant information to guests about the hotel facilities and local area.
  • Ad-hoc Admin duties as required across all business areas.
What training will the apprentice take and what qualification will the apprentice get at the end?
  • Your apprenticeship training will be a fully work based learning programme across 12 months.
  • Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner.
What is the expected career progression after this apprenticeship?
• Upon completion of apprenticeship, there is a potential of a full time role available for the candidate.

Requirements and Prospects

Desired Skills and Personal Qualities
• Administrative skills • Attention to detail • Communication skills • Customer care skills • IT skills • Organisation skills • Team working
Qualifications
• GCSE or equivalent English (Grade 4) essential • GCSE or equivalent Maths (Grade 4) essential
Things To Consider
Staff discounts Staff events Progression Opportunities.
Description

About The Employer

Listed as one of the best sea-side hotels in the country, with the Certificate of Excellence & Traveller’s Choice Award from TripAdvisor, you can rest easy, your comfort is our profession. Situated in South Shields at the River Tyne’s gateway, our hotel offers breath-taking views of the bustling Tyne and Little Haven beach!
Address
• River Drive • South Shields • NE33 1LH
Website

About The Trainer

Zenith Training is a North East based Training Provider, located in South Shields. We offer training solutions to organisations and individuals, to help them grow.

At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation.

We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!

Address

201 Business Works, Henry Robson Way, South Shields NE33 1RF

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