Customer Service Apprentice

We are looking for a talented Apprentice Customer Service Practitioner to join our team. This position would suit a person who wants to be trained to deliver the highest level of customer service in the hospitality sector. All we ask for is, a genuine passion for pursuing a career in customer service.
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Or call us on 0191 428 6555

Apprenticeship Summary

Annual Wage
Working Week
Shifts to be confirmed and will include days, evenings, and weekends. Total hours per week: 37.5 hours a week
Expected Duration
12 Months
Possible Start Date
Apprenticeship Level
Intermediate Level 2 (GCSE)
What will the apprentice be doing?
  • Gain knowledge of our menus
  • Using excellent customer service skills to take orders and serve customers their food and drinks
  • Manage guest queries
  • Support with functions
What training will the apprentice take and what qualification will the apprentice get at the end?
  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional skills in maths and English if required
What is the expected career progression after this apprenticeship?
• Upon completion of apprenticeship there is a potential of a full time role available for the candidate

Requirements and Prospects

Desired Skills and Personal Qualities
• Communication skills • Customer care skills • Initiative • Organisation skills • Team working
• GCSE or equivalent English (Grade 4) essential • BTEC or equivalent Maths (Grade 4) essential
Things To Consider
Staff discounts Staff events Progression Opportunities.

About The Employer

Listed as one of the best sea-side hotels in the country, with the Certificate of Excellence & Traveller’s Choice Award from TripAdvisor, you can rest easy, your comfort is our profession. Situated in South Shields at the River Tyne’s gateway, our hotel offers breath-taking views of the bustling Tyne and Little Haven beach!
• River Drive • South Shields • NE33 1LH

About The Trainer

Zenith Training is a North East based Training Provider, located in South Shields. We offer training solutions to organisations and individuals, to help them grow.

At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation.

We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!


201 Business Works, Henry Robson Way, South Shields NE33 1RF

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