Customer Service Apprentice

Apex Radio Systems
One of the UK’s leading suppliers of two-way radios, Apex Radio Systems Ltd, is looking for an enthusiastic, hardworking individual to join their service team as a technical support advisor in their Gateshead office. The successful candidate will work towards a level 2 Customer Service Apprenticeship.
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INTERESTED?

Send an email including your CV to info@zenithtraining.org.uk

Or call us on 0191 428 6555

Apprenticeship Summary

Annual Wage
£13,000 – £15,000
Working Week
Monday to Friday, 9am – 5pm Total hours per week: 37.5 hours a week
Expected Duration
12 Months
Possible Start Date
Apprenticeship Level
Intermediate Level 2 (GCSE)
What will the apprentice be doing?
  • Handling customer queries relating to technical matters
  • Responding to relevant enquiries received in a timely manner
  • General record keeping and updating of systems
  • Processing payments
  • Despatching goods to customers via courier, post, and Apex delivery
  • Keeping the workplace tidy and a safe environment
  • Producing company paperwork
  • Liaising with customers regarding equipment in need of repair
  • Coding of radio equipment in line with specific order requirements
  • Preparation of radio equipment and accessories in line with order requirements
  • Communicating internally with other staff and departments on job related matters
What training will the apprentice take and what qualification will the apprentice get at the end?

Your apprenticeship training will be a fully work-based learning programme across 12-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner.

What is the expected career progression after this apprenticeship?
Progression into a full-time role upon completion of apprenticeship available for the right candidate as well as further training on the more technical side of the role.

Requirements and Prospects

Desired Skills and Personal Qualities
• Administrative skills • Communication skills • Customer care skills • IT skills • Organisation skills • Team working
Qualifications
• GCSE or equivalent English (Grade 4) essential • GCSE or equivalent Maths (Grade 4) essential
Things To Consider
Ad hoc staff social events – Free parking – Onsite dedicated mental health first aider – Family run business working within a close knit team – Annual Christmas party
Description

About The Employer

Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today’s business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.
Address
• 11 Keel Row • The Watermark • Gateshead, • NE11 9SZ
Website

About The Trainer

Zenith Training is a North East based Training Provider, located in South Shields. We offer training solutions to organisations and individuals, to help them grow.

At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation.

We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!

Address

201 Business Works, Henry Robson Way, South Shields NE33 1RF

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