Customer Service Apprentice

Apex Radio Systems
One of the UK’s leading suppliers of two-way radios, Apex Radio Systems Ltd, is looking for an enthusiastic, hardworking individual to join their team as a customer service apprentice in their Gateshead office. The successful candidate will work towards a Level 2 Customer Service Practitioner Apprenticeship.
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Apprenticeship Summary

Annual Wage
£13,500 a year Minimum wage rates (opens in new tab) The pay may be negotiated and may rise after a probation period has been successfully completed.
Working Week
Monday to Friday, 9am – 5pm 37.5 hours a week hours a week
Expected Duration
12 Months
Possible Start Date
04/11/2024
Apprenticeship Level
Customer service practitioner Equal to Level 2 (GCSE)
What will the apprentice be doing?

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Handling customer queries relating to technical matters.
  • Responding to relevant enquiries received in a timely manner.
  • General record keeping and updating of systems.
  • Processing payments.
  • Despatching goods to customers via courier, post, and Apex delivery.
  • Keeping the workplace tidy and a safe environment.
  • Producing company paperwork.
  • Liaising with customers regarding equipment in need of repair.
  • Coding of radio equipment in line with specific order requirements.
  • Preparation of radio equipment and accessories in line with order requirements.
  • Communicating internally with other staff and departments on job-related matters
What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

What is the expected career progression after this apprenticeship?
• Progression into a full time role upon completion of apprenticeship available for the right candidate.

Requirements and Prospects

Desired Skills and Personal Qualities
• Attention to detail • Communication skills • Customer care skills • IT skills • Organisation skills • Team working
Qualifications
• GCSE or equivalent English (Grade 4) essential • GCSE or equivalent Maths (Grade 4) essential Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Things To Consider
– A defined career development path which allows you to grow, as they do. – An open and stimulating working environment with a productive and friendly team, allowing you to develop learn as you work. – Competitive salaries with performance related bonus systems that encourage you to fulfil your potential and reward you when you do.
Description

About The Employer

Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today’s business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard
Address
APEX RADIO SYSTEMS LTD Gateshead,, NE11 9SZ
Website

About The Trainer

Zenith Training is a North East based Training Provider, located in South Shields. We offer training solutions to organisations and individuals, to help them grow.

At our core we’re passionate about the work we do to help people. Because of that we’ve gained a highly regarded personal and hardworking reputation.

We pair that approach with expert training consultants, our in depth knowledge of the North East training funding marketplace and the latest in educational thinking, to supply and deliver tailored solutions across all sectors!

Address

201 Business Works, Henry Robson Way, South Shields NE33 1RF

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